Support
A question? We’ll help.
Answers to the most common questions, and the SmartCom360 team when you need a human.
Talk to the team
- WhatsApp · +237657104206The fastest way: we reply during the day.
- EmailTo attach a screenshot or a document.
- Contact formDescribe your problem, we reply within one business day.
HoursMon – Sat, 8 am – 6 pm (Yaoundé time)
I can no longer sign in.
Check the address or number you typed, then use “Forgot password” on the sign-in screen: a code is sent by SMS or email. If your account is blocked, write to us with your company name.
My subscription has expired.
Your data is safe. You renew from the Subscription screen of the app, with Orange Money or MTN MoMo. If a payment looks wrong, send us the reference on WhatsApp.
The register stops working without internet.
The register, dining room, kitchen and QR menu work without a network: sales wait on the device and leave when the connection returns. Do not clear browser data before they have synced.
How do I import my products?
From an Excel file, in the Administration screen, data import section. The template file shows the expected columns; you can sell the same day.
How do I report a bug or an idea?
In the app, Help then Support opens a thread followed by the team, with replies tracked. Without an account, use the contact form.